HELPDESK
Helpdesk Module in Zaryz Connect is designed to simplify employee support and communication. It allows users to raise tickets for complaints, suggestions, or anonymous concerns, ensuring every issue is tracked and resolved transparently. At the same time, the integrated topic-based FAQs provide instant answers to common queries, reducing dependency on HR. By combining self-service support with secure issue reporting, the Helpdesk boosts efficiency, accountability, and employee satisfaction across the organization
FAQs
The FAQs section in Zaryz Connect Help Desk acts as a self-service support hub where employees can instantly find answers to common questions. Organized by module, it provides step-by-step guidance, policy clarifications, and actionable solutions without needing HR intervention. This reduces repetitive queries, empowers employees with quick resolutions, and saves valuable time for both staff and HR teams
Tickets
Tickets feature enables employees to raise issues, suggestions, or feedback directly within Zaryz Connect. They can submit complaints, share ideas, or even send anonymous messages securely, ensuring confidentiality where needed. Each ticket is tracked until resolution, improving accountability and response speed. This encourages open communication, strengthens trust, and ensures employee concerns are addressed efficiently and transparently
